Data Recovery


Realtime Support Data Recovery is dedicated to retrieving lost data from various digital media formats. With a strong track record of assisting numerous customers and businesses throughout the U.S., we offer affordable solutions for data recovery. Our team of certified experts specializes in recovering data from desktops, laptops, smartphones, SD cards, flash cards, USB thumb drives, and other removable digital media. Additionally, we operate on a no data, no pay policy to ensure that our clients only pay if their lost data is successfully recovered.

Data loss can happen due to:

  • Formatted, deleted files
  • Hardware drops
  • Letting memory get too full
  • Liquid spills
  • Malfunctioning of the storage drive
  • Software updates
  • Viruses

Data recovery hardware supported:

  • Hard drives
  • Laptops
  • Mac hard drives
  • Network drives
  • Pen drives
  • RAID drives
  • Server hard drives
  • Smart Phones
  • All types of storage media

Storage Media – Physical Damage

Storage media can be physically damaged by a diverse range of failures, leading to data loss and potential harm to the file system’s logical structures. Mechanical issues like head crashes and failed motors can afflict hard disks. Professional intervention is necessary to recover files from the damaged media and address the resulting logical damage.

IMPORTANT: Don’t Attempt Physical Repairs on Your Own!

If you are considering dismantling the drive on your own, think again. Opening a hard disk in a regular setting can lead to dust settling on the surface, potentially causing additional damage to the platters and complicating the recovery process. It is essential to engage a professional company equipped with a Class 100 cleanroom facility to safeguard the media during repairs. DIY attempts rarely yield positive results and often make data recovery even more challenging, potentially causing irreparable damage that we may not be able to assist with. At Realtime Support Data Recovery, your data is our top priority. Please reach out to us first!

Storage Media – Logical Damage

Logical damage to a file system is far more prevalent than physical damage. It is mainly triggered by power outages interrupting the writing of file system structures to the storage medium. However, issues with hardware, particularly RAID controllers and drivers, as well as system crashes, can produce similar outcomes. The consequence is an inconsistent state of the file system, leading to various issues such as abnormal behavior (like endlessly recurring directories or drives showing negative free space), system crashes, or even data loss.

There are many different programs available to fix these inconsistencies, and nearly all operating systems include a basic repair tool for their own file systems. For example, Linux has the fsck utility, Mac OS X has Disk Utility, and Microsoft Windows offers chkdsk. Additionally, third-party tools can also be used, some of which can yield positive outcomes. While most logical damage can be addressed using disk repair utilities or workarounds, data recovery software cannot ensure that no data will be lost. Therefore, it is advisable to entrust such tasks to professionals.

IMPORTANT: Don’t Attempt Software Repairs on Your Own!

Before attempting to use various software and repair utilities on your own, consider this: trying to initiate these types of repairs on your hard drive, smartphone, or removable digital media is unlikely to be successful. In fact, it often makes data recovery even more challenging and may cause irreversible damage that we may not be able to help you with. At Realtime Support Data Recovery, your data is our top priority. Therefore, we urge you to contact us first before taking any action!

Smart Phone and Digital Media

Why Do Smart Phones, Digital Tablets & Memory Card Devices Lose Data?

There are two possible causes of data loss:

  • Non-Physical Failure – The smart phone, mobile or media device is powered on and in working order but some files or data cannot be accessed such as accidental deletion of your important files, reformatting, lost volume, bad sectors, virus infection, or software corruption.

  • Physical Failure – The smart phone, mobile or media device is not powering on or not functioning due to overheating, accidental drop, liquid damage, broken usb or power connectors, and much more.

IMPORTANT: Don’t Attempt Physical Repairs on Your Own!

Resist the urge to dismantle your smartphone or digital media device on your own, as doing so improperly could worsen the damage and complicate the recovery process. It’s best to entrust the repair and handling of these devices to a professional company with the necessary expertise. Trying to fix it yourself usually doesn’t yield positive results and can make data recovery even more challenging, potentially causing irreparable damage that we may not be able to fix. At Realtime Support Data Recovery, your data is our top priority. Please reach out to us first for assistance!

Data Recovery Services

Providing Data Recovery for; Desktops & Laptops Hard Drives, Smart Phones, Digital Camera Cards, Flash Cards, USB Thumb Drives and all other types of Removable Media.
  • Hard Drive Data Recovery

    hard-drive-recoverySATA, IDE, EIDE, SCSI SSD Hard Drives: Should you hear any unusual sounds emanating from the hard drive, it indicates that the particular hard disk drive has either failed or is on the brink of failure. We recommend that you back up your data as soon as possible, while the computer is operational.

    An increase in noise can indicate that the hard drive is not functioning properly, often serving as an early warning sign of an impending crash. If you notice clicking, scratching, or grinding sounds emanating from the hard drive and the operating system has become unresponsive, it is crucial to power down your computer immediately. Continuing to run the system in this state may cause irreparable damage to the platters and result in complete data loss. Refrain from attempting to connect the malfunctioning drive to another computer, as it is already crashed and the data cannot be accessed. Additionally, if you sense that the drive is spinning but it remains undetected by the BIOS, this also signifies a potential hard drive crash and should be handled with caution.

    Our skilled hard drive data recovery specialists are highly trained to effectively manage all forms of data loss. They provide individualized support to customers and guide them through the recovery procedure with care and expertise.

  • Laptop Data Recovery

    laptop-recoveryToshiba, Sony, Dell, HP Laptops: Laptop hard disk drives function similarly to desktop hard disk drives, with the main distinction being the significantly smaller size of the parts used in laptop drives. This reduction in size makes laptop drives more delicate, requiring experienced technicians for data recovery due to the complexity of working with smaller parts. Typically, the cost of recovering data from a laptop hard drive is slightly higher than that of a desktop hard drive. We have expertise in working with all operating systems, including Windows, DOS, MAC, Novell, UNIX, and Linux, as well as all hard drive manufacturers and models.

    Our success rate in recovering data from laptop hard drives is outstanding. We have successfully retrieved data from hard drives made by various laptop manufacturers such as IBM, Toshiba, HP, Sony, Fujitsu, Hitachi, Maxtor and more. If you require additional details, feel free to reach out to us and one of our experienced technicians specializing in laptop data recovery will be happy to assist you.

    Our highly skilled laptop data recovery specialists are capable and thoroughly trained to address all forms of laptop data loss. They provide individualized support to customers and guide them through the recovery procedure.

  • Linux Data Recovery

    linux-recoveryRedhat, Suse, Ubuntu Linux and More: After experiencing data loss, many people feel helpless and believe that nothing can be done. However, our unique methods have demonstrated that we are capable of recovering files and folders, whether the loss is due to software malfunction or human error. Our team of Linux recovery engineers is skilled at restoring lost data.

    Regardless of whether your data comes from the Ext2 & Ext3 File System on a Linux Distribution, such as Redhat Linux, Suse Linux, Mandriva Linux, Ubuntu Linux, Caldera Linux, Slackware Linux, Gentoo Linux, Kubuntu Linux and others.

    We provide rapid and dependable 24/7 Linux system and database recovery services by professional experts at the most competitive price, ensuring reliable outcomes.

  • Mac Data Recovery

    mac-recoveryMac and iOS Devices: A large number of our customers rely on Mac and iOS devices for storing important files such as documents, music, and emails. Both Mac and PC are susceptible to data loss issues, which can arise from various factors including physical damage like dropping a hard drive, exposure to water or fire, or other technical problems.

    On occasion, it is crucial to engage in data recovery procedures following the deletion or inaccessibility of data or drives. Additionally, data loss resulting from a virus attack can be rectified by an experienced data recovery specialist.

    Our skilled engineers excel in recovering data from Mac systems. With extensive training, they can address all forms of data loss and provide personalized support to guide customers through the recovery process.

  • Removable Media Recovery

    removable-mediaDigital Media: External removable devices like flash memory, USB drives, SD cards, compact memory, and iPods are widely recognized for their convenience in transporting and storing data. However, these devices are particularly susceptible to virus attacks, data loss, and damage due to their frequent use for such purposes.

    Our team of experts in removable media recovery is well-versed in the most up-to-date data retrieval techniques. They have the capability to successfully retrieve lost, deleted, corrupted, or formatted photos and video files from a wide range of memory card formats such as SD Card, MicroSD, SDHC, CF (Compact Flash) Card, xD Picture Card, Memory Stick, and others.

  • Smart Phone Data Recovery

    smart-phone-recoveryiOS, Windows CE & Android: Realtime Support Data Recovery stands out as a top-tier company in the United States, specializing in smart phone recovery. Our proficient recovery services cater to both individuals and businesses. Leveraging cutting-edge proprietary technology and methods, we excel at retrieving inaccessible data from all types of smart phones, regardless of the data loss scenario.

    Our team of experts specializes in recovering data from SIM cards and phones that have been damaged, lost, or become inaccessible due to system crashes, accidental formatting or deletion, drops, or water damage.

What to do when your hard drive, smart phone or removable digital media fails.

  • Do not run any chkdsk options like FSCK, CHKDSK or for Mac’s, Disk Utility. These utilities can corrupt or destroy your file system.
  • Do not use Third-party repair utilities in an attempt to repair errors on your hard drive, smart phone or removable digital media. Doing so can wipe out data needed to recover the data you are seeking.
  • Do not attempt a physical repair to your damaged drive or removable digital media yourself. Example, soldering a usb tip back onto a jump drive.

Prior to sending out your media, please ensure that you inform us of the server type, filesystem, and operating system. If feasible, also specify any faulty drives and the most recent drive failure.

While the majority of data recovery companies require the receipt of the hard drive, smartphone, or removable digital media at their lab before offering a free diagnostic, we stand out by providing ONE RATE fees for hard drives and removable digital media. A data recovery specialist will gather information from you over the phone to provide a general idea of what to expect. Although data recovery is covered by our ONE RATE fees, the cost may vary depending on the circumstances. Our ONE RATE fee structure offers unmatched value compared to other options. We urge you to contact us before attempting to repair the hard drive, smartphone, or removable digital media yourself, as this could potentially cause irreversible damage.

What You Can Expect during your Hard drive, smart phone or removable digital media Data Recovery Process:

  • You will be assigned a personal service representative for your project who will guide you through the process.
  • The data recovery process can take 7 to 10 business days based on many factors, see below.
  • The assigned service representative will be in daily communication with the data recovery technician working on your case and keep you up-to-date with the recovery progress.

How Long Does Hard drive, smart phone or removable digital media Recovery Take?

Most customers inquire about the expected recovery time as one of their initial questions. However, there is no definitive answer to this query, as each case varies. While some hard drives or removable digital media can be restored within 24 to 48 hours, several factors may influence the overall duration of the data recovery process.

Hardware Condition – A fully operational drive allows for much faster data recovery compared to a severely damaged one requiring repair. Cases involving accidental deletion, formatting, viruses, and similar issues are typically resolved quickly, usually within 24 to 48 hours for most instances. However, there are occasions when the process may take longer. Drives requiring hardware recovery generally necessitate 7 to 10 days for completion, but this timeframe can extend based on various factors.

Hard Drive / Smart Phone / Removable Digital Media Size – Despite a drive being in perfect working condition, conducting a single scan on a large hard drive, smartphone, or removable digital media will take significantly longer. Typically, multiple scans are necessary to thoroughly locate all files during the recovery process. In our capacity as a professional data recovery lab, we consistently prioritize cloning the hard drive, smartphone, or removable digital media to mitigate any potential mishaps when handling the data. As a general guideline, anticipate an additional day for drives exceeding 500Gb in size or several days for those surpassing 2Tb.

Availability of Donor Parts – When hard drives or removable digital media have hardware problems, they often require replacement parts to restore them to a semi-functional state, allowing for successful data extraction. While some hard drive sub-models have readily available parts from our vendors, others are more difficult to find. In rare cases, we may spend weeks searching online and contacting other data recovery labs to locate the specific drive or parts we need. Alternatively, we may have to purchase a donor drive from overseas and await its delivery. This typically constitutes the lengthiest phase of the hardware level recovery process.

Functionality of Hard drive, smart phone or removable digital media after Repair – Several brands of hard drives do not react well to having their parts replaced, leading to a significant decrease in performance following internal repairs. Because hard drives write magnetic data at a microscopic level, even minor variations in the manufacturing of components can force the drive to repeatedly re-read data. Although uncommon, certain drives may take several weeks or even months to fully retrieve all the data after undergoing such internal repairs.

How Do I Get My Data Back After Recovery?

After the recovery process is finished, feel free to bring your own storage device for the retrieved data. Typically, an external hard drive is suitable for hard drives and removable digital media. Alternatively, if you’d like, you have the option to buy a new external hard drive from us at a competitive price, and we will transfer the data onto it for you.

    • 548 Market Street, Suite 12872-C3

    • San Francisco

    • California

    • 94104

    • United States

    • (415) 945-9434

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  • Data Recovery | On-Call 24/7 | Realtime Support Data Recovery

  • Expert data recovery; desktops & laptops hard drives, smart phones, sd cards, flash cards, usb thumb drives and all other types of media. Call (877) 215-1719.