Blog

Our Response To COVID-19

A Notice to Our Customers

(Updated 3/16/2020)

Attention: Concerning COVID-19 and the California executive order to shelter in place, Realtime Support Data Recovery, clean room is closed to the public until further notice, however we will continue to accept mail in recovery jobs.

Phone support and related services may be temporarily interrupted this week while we complete the conversion to remote support to keep our staff safe at home. We will continue accepting calls 24/7. Should you get voicemail during this transition, please leave a message with the best number to call you back.

All calls will be returned within an hour or less. All recovery jobs will be a mail in service only, however due to the crisis, shipments may take longer than our usual. Once we received your digital media, the turn-a-round time will still be expedited. A recovery tech will discuss this time frame with you over the phone, as the turn-a-round time is always based on the individual situation. We thank you for your cooperation.

Like so many of you, Realtime Support Data Recovery is made up of working parents, community members, and people just trying to navigate a new normal. Please take a moment to read.

Website Information

Our Website is available 24/7 for your data recovery inquiries. Please use our 24/7 customer service number on the website for any inquiries regarding existing jobs or to obtain tech support with new data recovery orders, as we will have a ‘work-at-home’ crew answering all calls and returning any messages from calls that we may have missed.

Call Center Information

Our call center and related services will conform to the official “stay-at-home” order from the State of California by having all our salespeople working remotely. We anticipate bringing them back when the State of California advises businesses that it is safe to do so.

Shipping Information

We will do our best, even in the toughest times. Recovery jobs excepted over the phone will be mail in service only, however fulfillment may experience delays. We will be updating this page frequently as events unfold and thank you for your patience.

For additional information, click here.

Thank you for your understanding,
Paul Hersh, CEO and the Team
Realtime Support Data Recovery

Share

Publisher

©