-
-
Request Service
-
Have you gotten a quote?
Start Recovery Process
Establish your first quote and plan your shipment.
-
Step 1: Speak to our representative: Discuss and evaluate your situation with our representative. They will go over all the shipping details and give you an initial quote.
- Long Beach:
+1 (562) 506-1466 - Toll Free:
+1 (877) 215-1719
- Long Beach:
-
Step 2: Prepare your packaging: By now our representative explained the packaging process with you over the phone. Agreement & Shipping Paperwork is available by continuing to the “Service Form”.
Package Prerequisites
- Complete the “Service Form” by providing device and customer details.
- Print out and sign the “Service Form” and include it inside your shipment.
- Print a copy for your records.
- Click the submit button.
Once your paperwork is received, our representative will email you the price confirmation, reiterate our no data, no pay policy, and attach your paid shipping label. You will be reminded to bring or ship a USB backup drive or USB flash drive of equal or greater capacity of your recovery, for us to return your recovered data.
Please REPLY TO THE EMAIL containing your tracking number. This notifies us to follow your package and expedite services.
-
Step 3: Ship your device: Visit your local UPS location to ship your package with the prepaid label. Our data recovery specialist will contact you to discuss recovery strategies once your devices reaches our facility.
Additional Details
Evaluation of Your Drive
When we get your media, our skilled technical team will analyze it. We will assess the type of hard drive, media, capacity, operating system, and damage level to determine how long it will take to recover your data. This analysis takes about 4 to 6 hours. Afterward, we will call you with the exact price quote.
Recovering Your Data
Once we have your approval, we’ll begin the data recovery process from your hard drive or media device. The duration for recovery usually spans from 1 to 5 days, influenced by factors such as the type of device or media, its capacity, the volume of data needing recovery, any necessary physical repairs, and the intricacy of the file system. Some types of media might require a bit more time for recovery than others. Additionally, we provide expedited services for urgent situations like Dropbox downloads at no additional cost.
Data Security
At Realtime Support Data Recovery, ensuring the security of your data is our top priority. We have established multiple non-disclosure agreements with individuals and organizations tailored to their unique needs for secure data recovery. Regardless of whether a security agreement is in place, we treat your data with the utmost responsibility and diligence. Our commitment guarantees complete confidentiality, protecting your information from any unauthorized access or disclosure. See our Policy page for the Terms and Conditions; Confidentiality.
Returning Your Data
If your hard drive or media device can be repaired and we believe it will remain functional, we will return your data on the fixed drive. If we find that the drive is beyond repair, we can provide your recovered data in several formats, such as a new hard drive, writable CD, writable DVD, or any other media you prefer. We kindly request that you include a USB backup drive or USB flash drive with equal or greater storage capacity when you send your package to us for returning your recovery data. After you pick up your package or once we confirm its delivery, we will retain a copy of your data for two business days to facilitate successful reinstallation or copying. After this process is completed, all copies of your data will be deleted from our storage system.
-
-
-
-
Local Drop-Offs
If applicable, drop-offs MUST have an appointment approved prior to delivery.
Call to Schedule Appointment
- Long Beach:
+1 (562) 506-1466 - Toll Free:
+1 (877) 215-1719
Shipping Instructions
Shipping your device to a Realtime Support Data Recovery facility is free and easy.
Simply package your device and visit your local UPS Store or schedule a domestic UPS pickup.
Packaging materials are available at all
UPS Store Locations. - Long Beach: