Terms and Conditions
The terms and conditions set forth herein constitute the full and complete agreement between you, the (Client”) and RTS doing business as and hereinafter referred to as (“Realtime Support Data Recovery”). Customer engages Realtime Support Data Recovery and/or its partners or subcontractors to inspect, evaluate, and identify the problem (if not already identified); and/or retrieve, or minimize the damage to, the equipment/data/media; and/or provide other services as may be requested by Customer from time to time.
Realtime Support Data Recovery states and affirms to Customer that it is an independent contractor. It shall have the direction and control of its employees in the provision of services to Customer. Nothing contained in this Agreement shall be construed so as to create a partnership between the Parties or to authorize either Party to act as a general agent of the other Party. Neither Party shall have any authority to make contracts, commitments, statements or representations on behalf of the other Party, except as set forth in this Agreement.
Realtime Support Data Recovery offers FREE Shipping by FedEx to our California, Long Beach location. If data is recovered and customer agrees to pay for recovery services, return shipping will be cover by Realtime Support Data Recovery as well. Should customer decline recovery services, customer agrees to pay return shipping costs, unless otherwise agreed to in advance by Realtime Support Data Recovery, all such sums are due and payable in advance, by cash, check, bank money order, or credit card.
Limitation of Liability:
Customer acknowledges that the equipment/data/media may be damaged prior to Realtime Support Data Recovery’s receipt, and Customer further acknowledges that the efforts of Realtime Support Data Recovery to complete the services may result in the destruction of or further damage to the equipment/data/media. Realtime Support Data Recovery regrets that it will not assume responsibility for additional damage that may occur to the Customer’s equipment/data/media during Realtime Support Data Recovery’s efforts to complete the services. In no event will Realtime Support Data Recovery be liable for any indirect damages whatsoever. Realtime Support Data Recovery will not be held liable for any damages due to any virus, worm, Trojan horse, etc. The total liability of Realtime Support Data Recovery to Customer under this Agreement shall in no event exceed the total sums paid by Customer to Realtime Support Data Recovery.
Realtime Support Data Recovery agrees, on its own behalf and on behalf of any agents it utilizes to perform Realtime Support Data Recovery’s responsibilities under this Agreement, that the materials and information which Customer provides to Realtime Support Data Recovery or to which Realtime Support Data Recovery gains access in the course of performing its responsibilities hereunder including, but not limited to, materials and information relating to software, hardware, technical and systems profiles, documents, records, programs, systems, data, disks, ideas, concepts, theories, designs, approaches, improvements, techniques, methodologies, methods, processes, formulae, procedures, ledgers, files, communications, technical requirements, names, addresses and other identifiers of individuals and business entities, financial information, insurance, and other know-how or information relating to Customer (collectively “Customer Information”), as between the Parties, are the property of Customer, and shall be used and viewed by Realtime Support Data Recovery only within the scope of its rights and responsibilities under this Agreement, and shall not be otherwise disclosed to third parties by Realtime Support Data Recovery or any of its agents without Customer’s prior written approval. The confidentiality obligations set forth in this Section shall not apply to information and materials: (1) that are or subsequently become publicly available without Realtime Support Data Recovery’s breach of any duties it owes to Customer or the breach of any confidentiality obligations of any of Realtime Support Data Recovery’s agents or affiliates which are owed to Customer; (2) was know to Realtime Support Data Recovery prior to Customer’s disclosure to Realtime Support Data Recovery, other than any information or materials obtained from any of Realtime Support Data Recovery’s agents or affiliates which are either subject to confidentiality obligations in favor of Customer from such agents or affiliates of Realtime Support Data Recovery or fail to fall with the exception categories (1), (2), (3), of (4) described herein; (3) become know to Realtime Support Data Recovery from a source other than Customer, other than by the breach of an obligation of confidentiality owed to Customer; or (4) is independently developed by Realtime Support Data Recovery without reference to or use of Customer Information. Realtime Support Data Recovery agrees to use Customer Information only to provide services hereunder and not to use such information for any other purpose. Realtime Support Data Recovery agrees to implement and maintain reasonable and customary security measures to safeguard Customer Information. Such measures shall include, but not be limited to, requiring employees who will have access to such information to agree to the confidentiality requirements of this Section. Business entities, government entities and organizations whose data is successfully recovered by Realtime Support Data Recovery provide Realtime Support Data Recovery the right to use for promotional purposes their respective copyright protected logos and/or names. If any such business entity, government entity or organization does not wish to allow Realtime Support Data Recovery use their respective copyright protected logo and/or name for promotional purposes, Realtime Support Data Recovery will remove the copyright protected logo and/or name immediately upon request. Parties acknowledge and agree that it may be necessary for Customer to share Customer Information with Realtime Support Data Recovery in order for Realtime Support Data Recovery to meet its obligations under this Agreement. With respect to the sharing, use, and protection of Customer Information, Realtime Support Data Recovery agrees to the following: To hold in strict confidence Customer Information obtained from Customer during this Agreement. Not to disclose Customer Information, in any form or medium, to any affiliated or non-affiliated person, firm or corporation except as necessary to perform services under this Agreement or as may be required by law. To the extent that Realtime Support Data Recovery contracts with a third party that obtains Customer Information in order to provide services under this Agreement, Realtime Support Data Recovery agrees to obtain contractual confidentiality protections to require the third party to hold Customer Information in strict confidence and not disclose it to any person unless required by law. Realtime Support Data Recovery agrees to return all Customer Information to Customer either upon request or termination of this Agreement. Realtime Support Data Recovery agrees to comply with applicable privacy laws and regulations including, but not limited to, the Gramm-Leach-Bliley Act, Public Law 106-102 (1999) as set forth in 15 U.S.C.A. § 6801, as amended to comply with applicable changes in such laws and regulations as these occur and become effective.
Customer warrants to Realtime Support Data Recovery that it is the owner of, and/or has the right to be in possession of, all equipment/data/media furnished to Realtime Support Data Recovery, Inc.; and Customer will defend, at its expense, indemnify, and hold Realtime Support Data Recovery, Inc. harmless against any damages or expenses that may occur (including reasonable attorneys’ fees), and pay any cost, damages, or attorneys’ fees awarded against Realtime Support Data Recovery, Inc. resulting from Customer’s breach of this section. This Agreement is intended by the Parties to be the final expression of their agreement, and it constitutes the full and entire understanding between the Parties with respect to the subject hereof. This Agreement may be amended only by a writing signed by the Parties. The construction, interpretation and enforcement of this Agreement shall be governed by the substantive contract law of the State of California without regards to its conflict of law provisions. Should any part, term, or provision of this Agreement be declared invalid, void, or unenforceable, all remaining parts, terms, and provisions hereof shall remain in full force and effect and shall no way be invalidated, impaired, or affected thereby.
NO WARRANTIES; DISCLAIMER OF ALL WARRANTIES:
REALTIME SUPPORT DATA RECOVERY SERVICES MAKES AND CUSTOMER RECEIVES NO WARRANTIES OR CONDITIONS FOR ANY GOOD OR SERVICE, EXPRESS, IMPLIED, STATUTORY, OR IN ANY COMMUNICATION WITH CUSTOMER, AND REALTIME SUPPORT DATA RECOVERY SERVICES SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ARISING FROM USAGE OF TRADE OR COURSE OF DEALING OR PERFORMANCE.